If Elliott starts to work, then you know for sure this issue is caused by Symantec Endpoint Protection. Solutions Disable Symantec Endpoint ProtectionTo quickly identify this problem, you can disable Symantec Endpoint Protection. Elliott couldn't start up because EL800US.EXE failed to start. This is a natural result of the previous error because EL800.EXE tried to detect whether EL800US.EXE was successfully launched, and it did - thus the 'Error finding application' message displayed. In this case, EL800US failed to write to the USERS.BTR file due to error 3106.Īfter a while, then following message shows up:Įrror in Macro APP-CONTROL - call to AppControl EL800US is the background Elliott executable that writes to the USERS.BTR file in the Elliott root directory in order to keep track of Elliott's user license count. If you click on Details, you will find the actual error is 3106, which means the PSQL client is having difficulty connecting the PSQL engine, perhaps due to a network error. Identify this ProblemWhen a user starts up Elliott V8, he/she sees the following Elliott startup banner:Īfter that, the user receives the following Btrieve file access error message:ĮL800US: Btrieve Error 034 on USERS SY Users Lic. This article documents what we found during this support experience and shares with our users some possible solutions to resolve this matter. But on the other hand, anti-virus software often causes problems and keeps other legitimate software from running. Most unsophisticated users need the anti-virus software to protect themselves from malware.

The situation is so bad that it is common when you call for support of an application, that the first thing the vendor will ask you to do is to disable the anti-virus software to see if that resolves your problem.

But the proper question is why is Symantec stopping legitimate software like Elliott from running.Īnti-virus software is what we call a 'necessary evil.' It is like an overzealous policeman who wants to arrest all criminals - in the process, it sometimes arrests good guys. Some users expressed displeasure about the fact that Elliott can't work with anti-virus software like Symantec. The problem could be quickly identified because disabling Symantec Endpoint Protection resolved the problem. OverviewThere are some Elliott users who reported between 5/12/17 and 5/15/17 that using the latest anti-virus definition update of Symantec Endpoint Protection Versions 12 and 14 caused an Elliott startup error.

Symantec endpoint protection version